Application Support Engineer

  • Sydney
  • Temporary
  • Thu Nov 27 02:15:56 2025
  • 66675

  • Application Support Engineer – 12-Month Contract (Hybrid, Sydney CBD)
  • $450 per day (incl. super)
  • 2 days per week in the office | International SaaS Leader
An international SaaS company is expanding its Sydney-based Support Engineering team and is looking for an experienced Application Support Engineer to join on a 12-month daily-rate contract. This team sits at the heart of their customer experience function and works with enterprise-level clients across the APAC region. This role suits someone who enjoys deep technical troubleshooting, analysing platform behaviour, and working closely with customers to resolve complex issues. You don’t need to be a developer, but you do need to be comfortable reading and debugging JavaScript and using SQL to investigate application behaviour.
What you’ll be doing
  • Owning and resolving technical support cases for enterprise customers.
  • Investigating application issues using SQL, logs, and platform diagnostic tools.
  • Reading and debugging JavaScript to isolate the source of unexpected behaviour.
  • Working across chat, email, phone, and support portals to drive timely resolution.
  • Collaborating with internal engineering and escalation teams when required.
  • Contributing insights to help improve the platform and support processes.
What you’ll bring
  • 4+ years experience in Application Support, Technical Support, Platform Support, or similar.
  • Strong SQL skills — MySQL, PostgreSQL, Oracle or similar RDBMS.
  • Ability to read and debug JavaScript (basic to intermediate is fine).
  • Solid understanding of ITSM/ITIL workflows (certification not required, but advantageous).
  • Excellent communication and customer-facing skills.
  • Ability to troubleshoot complex issues in a structured, methodical way.
  • Permanent Residency or Australian Citizenship (required for this engagement).
Why this role?
  • Join a Fortune 500 SaaS organisation powering mission-critical applications worldwide.
  • Work with cutting-edge cloud platform technology used by major enterprises.
  • Hybrid working — 2 days per week in a modern Sydney CBD office.
  • Competitive daily rate: $450/day including super.
  • Long runway: 12-month contract with strong potential to extend or convert.
If you’re an experienced Application Support professional who’s confident troubleshooting complex issues with SQL and JavaScript, this contract offers the chance to work on a high-volume, enterprise-grade platform with real technical depth. It’s a stable, long-term engagement with a strong roadmap and plenty of learning exposure.